viagogo thanks for sorting out my tickets for the QF in Marseille last night ! Collection was very easy and seats were great !

@amberjones666 No worries - replying via DM now.

@amberjones666 Hi Amber, sorry to hear you're unhappy. Please DM us your order ID.

@kleinehulk Hi Justin, our Customer Services team would be happy to help you with this! Please contact us on 0044 203 137 6080.

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Put some flexibility in your ticket searches and consider a secure re-sold ticket.

@n_s_gallagher Hi Neil, sorry to hear the seller may have sent incorrect tickets to you. Could you please DM us your transaction ID?

Hi Ross. For some of the events we have a pick-up point where buyers can collect the tickets and season tickets.

Hi @roshnispatel. Sure! Following you now.

@DarranFoxon DM'd you, Darran.

@DarranFoxon If a seller is unable to fulfill an order and we are unable to locate replacements, we would, of course, issue a full refund.

@DarranFoxon Sorry to hear that, Darran - could you please DM us your transaction ID/further info and we'll look into this immediately.

@kleis__ Sure! You can contact us on 0044 203 137 6080, 8am-8pm, 7 days a week.