Looking for ideas to inspire better #ComplaintHandling ?
These good practice examples show what organisations are doing to improve the way they handle complaints & how they use them as opportunities to learn & improve.
➡️ orlo.uk/4Vufm
#MakeComplaintsCount
Our new-look Good complaint handling guides set out how organisations should approach complaint handling to help #MakeComplaintsCount . Browse our guides for:
- NHS orgs: orlo.uk/2wt0E
- UK central gov orgs: orlo.uk/oT4EV
📣Last week, we trained new Royal Navy officers in complaints handling, giving them the tools they need to #MakeComplaintsCount
We run sessions every quarter across all three Services. ☑️
To request a visit from the Ombudsman, click below 👇
ow.ly/nzgp50MKlMb
Do you know how to reach the Service Complaints Armed Forces Ombudsman for inquiries or request a referral?
#makecomplaintscount
The PHSO is the final way the #NHS has protection from complaints, the only opinion they are concerned about is that of the #Government , the last thing they do is make #MakeComplaintsCount .
Review their % of investigated cases and upheld cases if you are in any doubt about it.
It was great to have so many attendees to the 2023 SCOAF Stakeholder Symposium last week, thank you all for coming! A great turn out. 👏
This year our theme was #MakeComplaintsCount ✔️.
Hope you enjoyed the presentations, networking, workshops and panel discussion🎤!
Good leadership is vital to create a culture that values and learns from #complaints . Here are four things you can do as a leader to help make this happen: orlo.uk/Wvkq7
#MakeComplaintsCount
#GoodComplaintHandling
Our new and improved Good complaint handling guides will help organisations #MakeComplaintsCount and approach complaint handling in a clear and consistent way.
Our latest blog explains more: orlo.uk/EIu6O
#Empathy a contributory factor in saving £4.6 billion.
#NHSComplaints #PSIRF #compassionateengagement #DutyofCandour #makecomplaintscount #mySophie Peter Walsh AvMA HCUK Clare 💙 NHSResolution Tracy Ward💙 Bev Reilly 🌈🦋 Lee Bennett Cathrine Lund
Thankyou to all these wonderful people (& some who aren’t in the pic) for their engagement, their passion and their ambition to make change in order to improve the experience for our patients! Feeling very enthused and proud #makecomplaintscount Prof Liz Rix MBE 💙
Our new and improved Good complaint handling guides will help NHS and UK central government organisations #MakeComplaintsCount and approach complaint handling in a clear and consistent way.
Visit our website to find out more: orlo.uk/DgnOT
Our new-look Good complaint handling guides set out how organisations should approach complaint handling to help #MakeComplaintsCount . Browse our guides for:
- NHS orgs: orlo.uk/tVbw2
- UK central gov orgs: orlo.uk/xpkIX
But you are not accountable, you do not welcome complaints AT ALL.
#MakeComplaintsCount is not what you do at all.
You were not interested at all when I raised issue with what you did to me.
We’ve published new and improved Good complaint handling guides for NHS England and UK central government organisations.
Read our latest blog to find out how these guides can help organisations meet the #ComplaintStandards and #MakeComplaintsCount : orlo.uk/LSqox
Sadly PHSO are not people to depend on in anyway.
#MakeComplaintsCount
For them to use #GoodComplaintHandling in their tweets is utter hypocrisy, they investigated my complaint with no evidence, input from me or recourse to appeal.
#NHSComplaints
Halfway through our Rapid Process Improvement week focussing on Complaints. So impressed with the enthusiasm and dedication in the room to making a difference! #makecomplaintscount #alwaysimproving #feedbackandlearn Portsmouth Hospitals University NHST Prof Liz Rix MBE 💙 @PHU_Improvement
Absolutely brilliantly engaged group I am working with today over Engaging Patients & Families in Complaints - under #PSIRF Vicky McNally @SarahDavid_ and more HCUK Clare 💙 #empathy #compassionateengagement #MakeComplaintsCount . #Authenticity #NHSComplaints
'Public services' include Parliamentary and Health Service Ombudsman. There's plenty of room for improvement in a service that's forced under legal challenge to withdraw a shoddy piece of work. Will lessons be learned? #WASPI #1950swomen #WASPI Campaign #MakeComplaintsCount
While Parliamentary and Health Service Ombudsman Rob Behrens Rebecca Hilsenrath are busy out on a PR #OmbudsRoadshow , what has happened to the report #WASPI Campaign forced them to withdraw under legal challenge? Months on, #WASPI #1950swomen are still waiting. #MakeComplaintsCount 🤔🙄