Forced to work in the rain unnecessarily?

Join a union.

So, we came short at the end of a fantastic season. So much pride for this team, the manager & this wonderful fucking football club.

We pushed a state sponsored club to the brink. Now it’s time to look forward to the Euros, Cricket & gigs.

Enjoy the rest. We Are The Arsenal!

28 wins

0 Financial Rules broken

One for Human Risk Rory Sutherland Justin on eurostar et al

waterstones.com/book/station/c…

The shortlist for the Business Book Awards was announced last night. We are delighted to have four books in the running.

Congratulations go to John Tusa, James Wise John Sills and Ed Haddon.

Winners announced in September.

#BBA2024

We are proud to have FOUR Bloomsbury Business books shortlisted for this year's Business Book Awards!

✨ Bright Sparks by John Tusa
💡 Start-Up Century by James Wise
👥 The Human Experience by John Sills
👀 The Modern Maverick by Ed Haddon

Congratulations to Ian Hallsworth & team!

They either did no user testing, or did user testing with masochists.

trying a simple recipe

The real world impact of bad CX

NEW EPISODE! The Marketing Book Podcast: “The Customer Copernicus: How to be Customer-Led” by Charlie Dawson and Seán Meehan Seán Meehan John Sills The Foundation Routledge Books
salesartillery.com/marketing-book…

Mood

Happy St Totteringham's Day. x

Forty-odd years ago, almost 40% of the world lived in extreme poverty. Today it's around 10%.

ourworldindata.org/extreme-povert…

Hang it in the Louvre

The generation effect is the idea that we’re more likely to remember a message if we have to generate the answer, rather than simply being told it

That concept is brilliantly applied by this Nike / Arsenal ad in 2004 to commemorate going unbeaten for a whole season.

NEW EPISODE! The Marketing Book Podcast: “The Customer Copernicus: How to be Customer-Led” by Charlie Dawson and Seán Meehan Seán Meehan John Sills The Foundation Routledge Books
salesartillery.com/marketing-book…

Really interesting attempt at spam / fraud, this. virginatlantic just so you’re aware.

Presume at some point they’d want my card details or something.