We have published our annual statistics for public services complaints. We received a total of 4,686 complaints in 2023-24 - an increase of 33% from last year!

📰Read more on our website: spso.org.uk/news-and-media…

Only 4 weeks to go until our next Complaints Investigation Skills sessions! This training is aimed at staff who investigate complaints at stage 2 of the Model Complaints Handling procedure. Book your spot now! spso.org.uk/training-cours…

We will be closed on Monday 6 May 2024 for the public holiday. You can still submit a complaint or request a review of a Scottish Welfare Fund decision via our website: spso.org.uk

Apologising when things have gone wrong is an important part of handling complaints effectively. It is often the first step to repairing a damaged relationship and it can help to restore trust. We have guidance outlining how to make a meaningful apology: spso.org.uk/meaningful-apo…

📣 Did you know? We have lots of resources for people involved in #Whistleblowing in the NHS in Scotland. Read and download them on our website: inwo.spso.org.uk/guidance-and-r…

If you have any questions, email our team at [email protected] and they will support you.

Rosemary Agnew, Scottish Public Services Ombudsman, will give evidence this morning as part of a wider inquiry by the Finance and Public Administration Committee in to proposals to increase the number of Parliamentary bodies or Commissioners. Watch here: scottishparliament.tv

🔎 Did you know? We have a section on our website dedicated to Frequently Asked Questions when making a complaint to the SPSO, including how we decide cases, our rules and powers and much more. Check out the full list on our website here: spso.org.uk/faq-page #FAQ #SPSO

Rosemary Agnew, Scottish Public Services Ombudsman Scottish Public Services Ombudsman will be discussing freedom of information and the broader accountability context. Find out more here tinyurl.com/yc39ydrp. Book your place and get 3 for 2. #FOI #FreedomOfInformation

Our next Complaints Investigation Skills sessions will run on Monday 3 and Tuesday 4 June 2024. This training is aimed at staff who investigate complaints at stage 2 of the Model Complaints Handling procedure. Find out more and book on our website here: spso.org.uk/training-cours…

🚨 Deadline tomorrow! Our Complaints Reviewer vacancy closes tomorrow, Wednesday 24 April 2024, at 2pm.

The role is key in our work, analysing and resolving complaints across a wide range of sectors. Details of application can be found on our website:
spso.org.uk/vacancy-compla…

Rosemary Agnew, Scottish Public Services Ombudsman Scottish Public Services Ombudsman will be discussing freedom of information and the broader accountability context. Find out more here tinyurl.com/yc39ydrp. Book your place and get 3 for 2. #FOI #FreedomOfInformation

🚨Closing soon!

Less than a week left to apply for our Complaints Reviewer vacancy. Details on our website: spso.org.uk/vacancy-compla…

Our Scottish Welfare Fund review team made 70 decisions in March. We are seeing an increase in the number of cases involving ‘high most compelling’ priority assessments. Read more about this in our latest update: spso.org.uk/news-and-media…

Our latest INWO bulletin is available now!

➡️Speak Up Week 2024: planning webinar
➡️Relaunch of the Whistleblowing Practitioners’ Forum
➡️Annual whistleblowing reporting

Read it here: mailchi.mp/spso.org.uk/in…

This month we published 14 decision reports. The findings highlight the importance of early resolution. Read more about the themes and trends from our findings: spso.org.uk/news-and-media…

Our April newsletter has landed!

👉Strategic Plan 2024-2028
👉Our latest findings
👉Job vacancy

and more! Read the newsletter: mailchi.mp/spso/spso-apri…

Have you seen the useful resources section of our website? It includes an investigation plan template public bodies can use to help structure their complaints investigations. Check out these resources here: spso.org.uk/how-we-offer-s…

We are welcoming NHS Boards in Scotland to our webinar on Wednesday 15 May 2024 to support planning for Speak Up Week 2024. Preparations by the INWO team are well underway and we are excited to share all our plans. Please register your interest here: inwo.spso.org.uk/speak-week

Rosemary Agnew, Scottish Public Services Ombudsman Scottish Public Services Ombudsman will be discussing freedom of information and the broader accountability context. Find out more here tinyurl.com/yc39ydrp. Book your place and get 3 for 2. #FOI #FreedomOfInformation

🚨 We are hiring a Complaints Reviewer.

The role will involve analysing and resolving complaints across a range of sectors. If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement; find out more:
spso.org.uk/vacancy-compla…