On behalf of the #custserv crew, we appreciate you being here tonight and sharing your insights.

Thanks for your enthusiasm! See you next week?

Q10 |  #custserv

What actions do you take after receiving a suggestion from a customer?

Q9 | #custserv

How do you determine when/what to update on your FAQ?
How often?

Q8 |  #custserv

Do you allow customers to comment on your FAQ or self-help?

Q7 | #custserv

Are your FAQ questions linked from other pages on your website?

Q5 | #custserv

Do you have a dedicated person to answer email and how long does it take for a response?

Q3 | #custserv

Do you allow your customer to fill in a topic in your email form, or do you have a menu, options or open text space?

Q6 |  #custserv

Do you have a FAQ page and is it fully searchable?

Q4 |  #custserv

From your home page, how many clicks does it take to initiate a chat or send an email?

Hello! It's great to be here with you tonight at #custserv , Marsha!

Q2 |  #custserv

Which do your customers prefer? If you use a popup, what % of customers accept a chat?

Q1 | #custserv

How do you initiate instant communication on your website? Do you have a button on your site to start a chat or do you use a popup?

NOW! Join in the customer service #CustServ chat
Topic 'Is Your Website Customer Friendly?'

✔️ Follow #Custserv hashtag ( #TweetDeck works)
✔️ We (Marsha Collier & Greg Ortbach) post 10 questions
✔️ You respond/reply with hashtag to join the convo

Fastest hour on X

Hope you can join us in 30 minutes at the  #custserv chat!

Bill Quiseng, Camille DeSantis, Deepak, Deke Bridges, Gail Davvis-Arts & Culture Supporting the SDGs, Wayne Hendry, IMACSWEB, @Jedhunter1, Kathryn Lang - hopesmith and dream ignitor, KevinOliver, Kindra Cotton, Maew Prasunnakarn, Mark Carruthers, Mike Nunes, Lisa Radin, Marilyn Zayfert, Neal Woodson,

Hope you can join us in one hour at the  #custserv chat!

OLE Health, C3 Technology Advisors, Justin Robbins, Sky Software, Flavio Martins, Zappos, Dan Gingiss, Marsha Collier, Nate Brown, Jeremy Watkin, Adam Toporek, Cust Contact Central, Rod Mitchell, kemi sheba, Jon Ferrara,

#B2B #B2C Consumers
🗨️ This chat's for YOU

🤔  Topic:  ' Is Your Website Customer Friendly?'

The FASTEST hour on X:
The 15th Year of #Custserv chat
TUESDAY 9pm ET/6pm PT

#cx #customerservice #technology #AI
w/ me and Greg Ortbach

Thank you so much for sharing your Tuesday night with the #custserv community!

Have a wonderful week, everyone!

Q10 | #custserv

When it's time to lodge an official complaint, do you go to the BBB? Or do you write to executives gleaned from elliott.org/company-contac…?

Q9 - #custserv

How do you ask for escalation of your customer service issue?

Q8 | #custserv

Have you used a callback option? With which brand? Did it work?