Shep Hyken(@Hyken) 's Twitter Profile Photo

21% of customers admit they curse at customer service agents. This is what we uncovered in our customer service and CX research, sponsored by @ringcentral.

Does that mean that 79% are lying?

Read more: hyken.com/customer-servi…

21% of customers admit they curse at customer service agents. This is what we uncovered in our customer service and CX research, sponsored by @ringcentral.

Does that mean that 79% are lying? 

Read more: hyken.com/customer-servi… #customerengagement #customerexperience
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Dion Hinchcliffe(@dhinchcliffe) 's Twitter Profile Photo

The insights and techniques of are now being applied to the .

The result is .

A new paradigm to radically improve developer productivity.

And now has begun supercharging the practice.

The insights and techniques of #customerexperience are now being applied to the #developerexperience.

The result is #PlatformEngineering.

A new paradigm to radically improve developer productivity.

And now #GenerativeAI has begun supercharging the practice.

#AI #CTO #appdev
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Ad Victoriam(@AdVicSo) 's Twitter Profile Photo

For growth, sellers need reliable tech to scale. This is where the Order Management Accelerator steps in to assist merchants in creating unique shopping experiences for customers across all channels. No form details here: bit.ly/3PNj3eF.

For growth, sellers need reliable tech to scale. This is where the #Salesforce Order Management Accelerator steps in to assist merchants in creating unique shopping experiences for customers across all channels. No form details here: bit.ly/3PNj3eF.

#CustomerExperience
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The Digi Engineer(@TheDXEngineer) 's Twitter Profile Photo

Whatever happens shortly, if the economy will strengthen or weaken, the only investments not to shrink are those in technologies and skills to improve the . Data >> Everest Group °°° RT by Antonio Grasso & Linda Grasso

Whatever happens shortly, if the economy will strengthen or weaken, the only investments not to shrink are those in technologies and skills to improve the #CustomerExperience. Data >> @EverestGroup °°° RT #infographic by @antgrasso & @LindaGrass0 #Economic #Investments
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KPMG India(@KPMGIndia) 's Twitter Profile Photo

Indian ers are bringing their focus to local tastes, ensuring that customers in smaller towns can buy the products they want. More insights in our latest report 'Achieving in India' social.kpmg/2n1pbq |

Indian #retailers are bringing their focus to local tastes, ensuring that customers in smaller towns can buy the products they want. More insights in our latest report 'Achieving #seamlesscommerce in India' social.kpmg/2n1pbq | #retail #CX #customerexperience
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Annette Franz, CCXP(@annettefranz) 's Twitter Profile Photo

The Power of Communication: Enhancing Relationships and Business Success - CX Journey™ buff.ly/49vBhue << Communication is one of the most overlooked components of the customer experience.

The Power of Communication: Enhancing Relationships and Business Success - CX Journey™ buff.ly/49vBhue << Communication is one of the most overlooked components of the customer experience.  #communication #customerexperience #cx #customerservice #custserv
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Cognigy(@cognigy) 's Twitter Profile Photo

Introducing LEA: 'With AI Agent, LEA, Salzburg AG, a utility and green tech company, is transforming customer service across Austria. Read the full success story here: hubs.la/Q02yhgDh0

Introducing LEA: 'With AI Agent, LEA, Salzburg AG, a utility and green tech company, is transforming customer service across Austria. Read the full success story here: hubs.la/Q02yhgDh0
 
#SalzburgAG #Cognigy #CustomerExperience #AIinUtilities #AIAgent #fragLEA
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Medallia(@Medallia) 's Twitter Profile Photo

🪃 Travel has made a major comeback, and brands like Holiday Inn Club Vacations have been leading the way by leaning into customer feedback to fuel voice-of-the customer driven improvements.

🪃 Travel has made a major comeback, and brands like Holiday Inn Club Vacations have been leading the way by leaning into customer feedback to fuel voice-of-the customer driven improvements. 

#CustomerExperience
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Tata Communications(@tata_comm) 's Twitter Profile Photo

Did you know? A recent Omdia research shows that while most organisations use multiple cloud providers for critical apps, over 25% face issues due to network issues. 🌐

If you want to know how to overcome challenges, make sure to catch

Did you know? A recent @OmdiaHQ research shows that while most organisations use multiple cloud providers for critical apps, over 25% face #customerexperience issues due to network issues. 🌐

If you want to know how to overcome #networkconnectivity challenges, make sure to catch
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