We are at Genesys Xperience 2024!

👋 Stop by Kiosk 44 to meet the team and hear why the Forrester Wave: Real-Time Revenue Execution Platforms named Cresta a Leader and an 'Innovation Juggernaut'. #genesysxperience2024

Who's ready to kickoff Reuters Customer Service & Experience West 2024 today? 🙋‍♂️

Attendees: Interested in how to use genAI to unlock new levels of success?

Stop by our session “United Airlines: Elevating productivity and CX with real-time agent assist” — TODAY at 3:10pm
#CSX24

Who will be at #GenesysXperience2024 this week? 🙋‍♀️

Meet us at Kiosk 44 to experience Cresta's enterprise-grade generative AI for contact centers!

You can also book a meeting with our AI experts for a chance to win a $300 Amazon gift card ➡️ cresta.com/book-a-meeting…

Let's go!

“Cresta is best for companies looking for a real-time platform with advanced AI that delivers improved outcomes.” 🌟 See what else customers are saying about Cresta in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024: cresta.com/reports/cresta…

We’re thrilled to announce that Cresta has been named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024.

Learn why we received the highest possible scores across 15 criteria & download a complimentary copy of the report ⬇️ cresta.com/company-news/c…

See the difference automation can make✨⬇️

By adopting a growth mindset and embracing AI-driven solutions, @Oportun improved contact center efficiency, agent empowerment, AND customer experience.

Here's their story: cresta.com/customers/opor…

#contactcenter #qualitymanagement #ai

Excited for #GenesysXperience2024 ! Will you be joining us at Kiosk 44 to witness Cresta's enterprise-grade generative AI for contact centers?

Book a meeting with our AI experts to be entered to win a $300 Amazon gift card. ➡️ cresta.com/book-a-meeting…

#AI #ContactCenter #Cresta

🔥 Attend our exclusive webinar and receive a lululemon item of your choice – you’ll learn how to leverage generative AI in your contact center, all without breaking a sweat!

🔗 For details, visit cresta.com/webinars/genai…

#Cresta #AI #GenerativeAI #ContactCenter

In the ever-changing tech landscape, it's key to have a tech stack that operates smoothly and efficiently.

Read on to get a close look at Cresta’s front-end development: our architecture, processes, and approach to building and deploying GenAI solutions.

cresta.com/blog/streamlin…

📢 Attention #TieCon2024 attendees:

Stop by the Enterprise AI panel today to hear from a number of leaders — including Cresta CEO ping_wu — about the truth of generative AI in the enterprise!

⭐️ Panel: The Promise of Gen AI in Enterprise - Myth or Reality?
⭐️ Today @ 3:30pm

It's no secret that AI is brings customer care to new heights. Here are 3 major trends surrounding AI in customer experience that companies should be aware of in 2024 (via CMSWire.com).

cmswire.com/customer-exper…

Based on gpt2 (jk 😆), improved Ocean models now power generative knowledge assist, summarization, and chat suggestions.

Last year we introduced Ocean-1, the world’s first #LLM for the #contactcenter , and showed how this model can bring Knowledge Assist to new levels.

Now, we have expanded Ocean-1 to two other use cases: summarization and chat suggestions.

🌊 Learn more:
cresta.com/blog/how-fine-…

Join Cresta on May 13-15 in San Diego, CA at the Reuters Customer Service & Experience West! #CSX24

We'll be a hosting a session called 'United Airlines: Elevating productivity and CX with real-time agent assist' 🌟 Learn more & register here: events.reutersevents.com/customer-servi…